New Supervisor Training helps new and experienced supervisors make the transition from individual contributor to leader with ready-made training tools and materials. This guide includes sections on interactive training, evaluation and improvement and provides key skills to new leaders. Contains exercises, handouts, assessments and tools to help you: – set up supervisor training in record time – provide key skills to new leaders – become a more effective and efficient facilitator – ensure training is on target and gets results ?Jones and Chen share a wealth of practical experience aimed at the realities of becoming and succeeding as a new supervisor. This is required reading for trainers.? Ed Oxford, Vice President and Director, Leadership, Learning and Performance, Commercial, Government and Industrial Solutions Sector, Motorola, Inc. Other books in this series: Leadership Training, Customer Service Training, New Employee Orientation Training, Leading Change Training.

New Employee Orientation Training helps you design new employee orientation programmes at the organizational and department level. This guide will help make the process much easier and help you solve the most common challenges you are likely to face. Contains exercises, handouts, assessments and tools to help you: – rapidly build a customised new employee orientation programme – create both organisation-wide and department-level training – become a more effective and efficient facilitator – ensure training is on target and gets results ?This book gives you just what you need to make the most of your company?s new employee orientation programme. If you want to get your employees off to a good start and attract and retain stellar performers, then this is the book to buy.? William J. Rothwell, Professor of HRD, Penn State University Karen Lawson is an international consultant, author and executive coach. She has extensive consulting and workshop experience in the areas of management, team development, communication and quality service across a wide range of industries, including financial services, pharmaceutical, chemical, manufacturing, health care and government. Other books in this series: Leadership Training, Customer Service Training, New Supervisor Training, Leading Change Training.

Leadership Training offers both background knowledge and the practical help you need to create strong leadership training at all levels within the organization. Presenting the most up-to-date training methodologies such as accelerated learning, this guide also provides methods for assessing leadership strengths and weaknesses. Contains exercises, handouts, assessments and tools to help you: – develop strong leaders at all organisational levels – encourage growth of key leadership competencies – become a more effective and efficient facilitator – ensure training is on target and gets results ?This book is a wonderful resource for putting together a first-rate leadership development programme or adding to an existing one.? Nadine W. Martin, Manager for E-learning and Delivery, LL Bean, Inc. Other books in this series: New Supervisor Training, Customer Service Training, New Employee Orientation Training, Leading Change Training.

Customer Service Training provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and assessment instruments help you teach employees the importance of customer service and improve their performance. Contains exercises, handouts, assessments and tools to help you: – create fantastic customer service to meet your specific needs – raise the bar for service excellence – become a more effective and efficient facilitator – ensure training is on target and gets results. This book is a complete training programme. Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service.