Best Sellers - Human Resources
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The Training Design Manual

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No matter how training is delivered, at some stage someone has to sit down and plan what will be done, the order it’s done in and exactly how it’s delivered. This workbook and CD ROM provide a one-stop reference manual for designing and delivering a successful training course.

Written in a practical and user-friendly style, The Training Design Manual provides both theory and practical exercises, and guides the reader through the total design process from start to finish. Activity sections are included requiring readers to complete specific tasks, which build towards a complete course design. There are also many examples of materials and course peripherals, and the author’s blend of text and graphics will appeal to a wide range of learning styles.
The Training Design Manual includes:

  • course planning;
  • visual aids;
  • choosing venues;
  • needs analysis;
  • audio aids;
  • how to pilot the course;
  • learning styles;
  • e-learning;
  • how to go live;
  • team activities;
  • training the trainers;
  • the review process.

Aimed at new trainers and anyone wanting to re-energize existing training courses, this manual presents an opportunity for trainers to try out fresh course designs.

The free CD ROM includes templates,
activities and course materials.

Managing a Diverse Workforce
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Legislation governing employee welfare is becoming increasingly strict, and nowhere is this more prevalent than in dealing with a diverse workplace. Every organisation contains employees who can be considered diverse. Diverse employee can include pregnant women, people with illnesses, young and old workers and those with disabilities. In today's society, where more people with disability and illness are entering the workplace, it is essential for both the organisation and the employee that managers are able to deal effectively with a diverse workplace. Tolley's Managing a Diverse Workplace provides unrivalled guidance on complying with the legislation and regulations specific to the management of diverse employees. Aimed at both HR and health and safety managers, this unique handbook comprehensively covers the key legislation that affects this important area. Other important features include: – Legislation, regulation and the employer – Legislation, regulation and health & safety – Managing the employment aspects of diverse employees – Managing the health & safety of diverse employees – Management systems / tools – Managing changing relationships – The future of diverse employees With corporate social responsibility being such a hot topic, the effective management of diverse employees is high on most companies' agendas. This one-stop reference guide will ensure that organisations are sufficiently equipped to identify those workers considered to be at risk, and manage these risks to their mutual benefit.

Magic Numbers for Human Resource Management: Basic Measures to Achieve Better Results
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This book simply outlines a range of the key measures that any HR, financial or business manager can use to address this situation in a more business-like manner. For each definition, there is not only a description of the measure but also why it has vital significance to managing business better. It is written as a basic text book in easy to read language but with a powerful underlying message - HR managers must measure the main features of HR in order to get their voice heard at the executive table and make demonstrable impact on business operations.

Including Absenteeism rate by job category and job performance; Accident costs; Average time for dispute resolution; Cost per hire.

5. Finance staff as a percentage of total staff.

6. Overtime hours.

7. The HR budget as a percentage of sales.

8. HR staff as a percentage  of total staff.

9. IT staff as a percentage of total staff.

10. Marketing staff as a percentage of total staff.

11. Payroll staff as a percentage of total staff.

12. Percentage of employees making suggestions.

13. Process-cycle time.

14. Profit per employee.

15. Response time per request for information.

16. Sick-leave rate.

17. Sick days per full-time equivalent employee per year.

18. The cost of medical distribursement by category of ailment.

19. Time taken to fill a job vacancy.

20. Staff-Turnover cost by recruitment source.

21. employee-engagement index.

22. Involuntary staff-turnover rate.

23. Turnover rate by job category and job performance.

24. Voluntary staff-turnover rate

25. Competency-development expense per employee.

26. Training hours per employee.

27. Cost per trainee hour.

28. Percentage of employees trained, by category.

PART THREE: MAGIC NUMBERS FOR TALENT AND REWARD.

29. Internal-hire probability.

30. Retention rate of key employees.

31. Range (distribution) of performance-appraisal ratings.

32. Job Evaluation.

33. Firm salary/competitor salary ratio.

34. Incentive compensation differential.

35. The Black-Scholes method of calculating stock-option values.

36. Total compensation expense per employee.

Leadership and Management for HR Professionals
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This is a new and completely revised edition of the successful text published in 2000 entitled Core Management. The book provides excellent coverage of the CIPD syllabus for three core areas of the CIPD syllabus. New end of chapter website links are included. The text is written in an easy-to-read style and each chapter is linked to other relevant parts of the book.

Managing and Leading People
- High performance organizations; Individual differences; Leadership and motivation at work; People management;

Managing for Results
- Managerial work; Organizations and change; Customer relations; Quality and continuous improvement;

Managing in a Strategic Business Context
- The competitive environment; Corporate strategy; Globalization; Government policy; Demographic and social trends; Regulation; The technological context; Social responsibility and business ethics; Appendix 1; How the book and the CIPD standards link together; Appendix 2; Exam questions